Watch What You Say

by | Aug 18, 2010 | Our Take on Things

A recent Court of Appeal decision has reminded me of the sage teachings of my Father; if you don’t have anything nice to say, shut your big fat mouth…or something to that effect.   In Black v. Breeden, the Court held that Conrad Black is free to pursue a libel action...

The Psychology of Debt Collection

by | Jul 2, 2010 | Our Take on Things

What does the field of psychology have to say on how to collect a debt from your customer?  You may not think it has much to offer.  But you would be wrong. Consider what psychologists call the “anchoring effect”.  It’s a simple concept.  If you give a debtor a...

Ambush Marketing

by | Jun 16, 2010 | Our Take on Things

There is word on the wire from the World Cup watch that several Dutch women have been arrested for engaging in a scantily clad “ambush campaign” to promote a Dutch beer at the games in South Africa.  And of course, as this firm officially supports the Oranje and all...

The World Cup, G20 and Bears

by | Jun 10, 2010 | Our Take on Things

In the Greater Toronto Area we’re about to enter a few weeks that likely will result in some notable challenges for businesses including  absences of employees from the workplace. The World Cup starts tomorrow (Hup Holland! ) and with that, there may be a...
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